Job Title: HVAC Service Coordinator
Location: Columbus, Ohio
Employment Type: Full-Time
Position Overview
We are looking for a detail-oriented and customer-focused HVAC Service Coordinator to oversee daily dispatching, scheduling, and service operations. This position plays a critical role in maximizing technician productivity, maintaining excellent customer relationships, and ensuring service work is completed efficiently and profitably.
Required Responsibilities
- Schedule and dispatch HVAC technicians to service calls
- Coordinate emergency service requests and after-hours scheduling
- Maintain technician schedules and routing efficiency
- Communicate with customers regarding appointment times and service updates
- Monitor technician productivity and daily performance metrics
- Manage work orders from creation through completion
- Track maintenance agreements and recurring service schedules
- Assist with customer invoicing and service documentation
- Maintain accurate service records and customer information
- Support service managers in achieving department goals
Required Qualifications
- High school diploma or GED
- Minimum 2 years of dispatching, scheduling, customer service, or service coordination experience
- Excellent communication and problem-solving skills
- Strong organizational abilities and attention to detail
- Ability to work effectively in a fast-paced environment
- Proficiency with Microsoft Office and scheduling systems
Preferred Qualifications
- HVAC, plumbing, electrical, mechanical, or construction industry experience
- Experience using ServiceTitan, FieldEdge, Successware, Housecall Pro, or similar software
- Knowledge of HVAC terminology and service workflows
- Experience supporting 10 or more field technicians
Performance Expectations
- Coordinate 20 to 60 service calls daily
- Achieve customer satisfaction scores exceeding 90%
- Maintain efficient technician utilization rates
- Minimize scheduling gaps and drive service profitability
Career Advancement
Successful candidates may progress into Service Management, Operations Management, Dispatch Leadership, or Branch Management positions.