Job Title: HVAC Service Manager

Location: Columbus, Ohio

Employment Type: Full-Time

Position Overview

An established HVAC contractor is seeking an experienced HVAC Service Manager to lead and grow a high-performing service department. This leadership role is responsible for managing service technicians, service coordinators, customer relationships, profitability, safety compliance, and overall service operations. The ideal candidate combines strong technical expertise with proven leadership and business management skills.

Required Responsibilities

• Lead daily operations of the HVAC service department
• Manage, mentor, and develop a team of 10 to 40 service technicians and support personnel
• Drive revenue growth, profitability, and customer retention
• Establish departmental goals, KPIs, and performance standards
• Review technician productivity, billable hours, and service metrics
• Oversee service dispatching and workforce planning
• Support recruiting, hiring, onboarding, and retention initiatives
• Ensure compliance with safety, EPA, OSHA, and company standards
• Develop maintenance agreement programs and recurring revenue strategies
• Collaborate with sales, installation, and operations teams
• Manage department budgets and financial performance
• Resolve escalated customer concerns and service issues

Required Qualifications

• Minimum 5 years of HVAC leadership experience
• Strong understanding of commercial and/or residential HVAC service operations
• Proven experience managing technicians and service personnel
• Financial management and budgeting experience
• Excellent leadership, communication, and coaching abilities
• Valid driver’s license and acceptable driving record

Preferred Qualifications

• EPA Certification
• NATE Certification
• Associate’s or Bachelor’s degree in Business, Mechanical Systems, Construction Management, or related field
• Experience with ServiceTitan, FieldEdge, Successware, Salesforce, or similar platforms
• Experience managing service operations exceeding $3 million annually in revenue

Key Performance Indicators

• Revenue growth targets of 10% to 20% annually
• Gross profit margins of 45% to 60%
• Customer retention rates exceeding 85%
• Technician utilization and productivity goals
• Growth of maintenance agreement portfolio

Why Join Our Team

This is an opportunity to lead a growing HVAC operation in one of Ohio’s strongest construction and service markets. You’ll have the autonomy to build teams, improve processes, drive profitability, and make a significant impact on the future success of the organization.