BAS Senior Service Technician
Job Location: Lexington, Kentucky
Employment Type: Full-Time
Position Summary
We are seeking a highly skilled Building Automation Systems (BAS) Senior Service Technician to join our growing Lexington team. This is a key position for an experienced controls professional who can hit the ground running, serve as a trusted advisor to customers, and help mentor the next generation of technicians.
The ideal candidate will possess strong technical expertise in building automation systems, excellent customer-facing communication skills, and the ability to adapt to a dynamic, growth-oriented environment. This individual will work across both service and installation functions while helping expand and strengthen our BAS operations throughout the Eastern Kentucky market.
Our team is intentionally lean, highly capable, and focused on delivering exceptional customer experiences. If you enjoy autonomy, problem-solving, mentoring others, and building lasting client relationships, this is an outstanding opportunity to make a significant impact.
Required Responsibilities
- Perform troubleshooting, diagnostics, repair, programming, commissioning, and service of Building Automation Systems.
- Support both service and installation projects as business demands require.
- Respond to customer service calls and provide effective solutions to system issues.
- Program, modify, and optimize building automation systems.
- Conduct site visits to evaluate system performance and identify opportunities for improvement.
- Build and maintain strong customer relationships through regular on-site interaction.
- Train and mentor junior technicians and help elevate the technical capabilities of the service team.
- Provide technical guidance during startup, commissioning, and retrofit projects.
- Document service activities, recommendations, and project updates accurately.
- Collaborate with project managers, sales personnel, and operations leadership to ensure successful project delivery.
- Participate in the on-call rotation schedule to support customers after normal business hours.
- Maintain a high level of professionalism while serving as a representative of the company in front of customers.
Required Qualifications
- Minimum of 5 years of Building Automation Systems experience.
- Strong working knowledge of commercial HVAC controls and BAS systems.
- Experience troubleshooting and servicing integrated building automation systems.
- Experience programming, modifying, and commissioning BAS platforms.
- Strong customer-facing communication and relationship-building skills.
- Ability to work independently with minimal supervision.
- Ability to manage multiple priorities in a fast-paced environment.
- Valid driver’s license with an acceptable driving record.
- Willingness to participate in an on-call rotation schedule.
Preferred Qualifications
- Experience creating control programs from scratch.
- Experience modifying and optimizing existing BAS programs.
- Hands-on experience with one or more of the following platforms:
- Alerton
- Delta Controls
- Tridium Niagara
- Distech Controls
- Experience with energy management strategies and system optimization.
- Experience leading projects or mentoring junior technicians.
- Knowledge of networking, IP communications, and integration protocols including BACnet, Modbus, and LonWorks.
- Technical certification, associate degree, or vocational training related to HVAC controls, electrical systems, automation, or mechanical systems.
Required Leadership Competencies
- Strong communication skills with customers, contractors, and internal teams.
- Professional and consultative approach to customer service.
- Adaptability and willingness to embrace change.
- Self-motivated and accountable work style.
- Commitment to quality workmanship and customer satisfaction.
- Desire to mentor and develop less experienced technicians.
Preferred Leadership Competencies
- Experience serving as a technical lead or subject matter expert.
- Passion for developing team members and sharing technical knowledge.
- Ability to help establish best practices as the BAS division continues to grow.
Team Environment
- Join a highly skilled BAS team consisting of four technicians.
- Work alongside an experienced supervisor with more than 20 years of industry expertise.
- Receive support from a true teacher and mentor committed to professional development.
- Opportunity to play a significant role in the continued expansion of the Lexington and Eastern Kentucky market.
On-Call Expectations
- Participate in a rotating on-call schedule supporting Lexington and Louisville customers.
- Current rotation averages approximately one week every other month.
- Rotation frequency may decrease as additional technicians join the team.
Why Join Us
This is more than a service technician role. It is an opportunity to become a technical leader within a growing BAS operation. You will work directly with customers, mentor developing technicians, solve complex building challenges, and help shape the future of our controls division. For an experienced BAS professional seeking autonomy, technical challenges, and a clear opportunity to influence growth, this position offers exceptional long-term potential.