Job Title: Service Manager – HVAC/R & Mechanical Services
Job Location: North Jersey
Employment Type: Full-Time
Why Consider This Opportunity?
- Join a respected, financially strong organization with a long-standing reputation in the mechanical services industry.
- Play a key leadership role in a strategically important North Jersey operation with significant growth potential.
- Work within a stable organization known for employee longevity, internal promotion, and long-term career development.
- Have a direct impact on operational performance, customer satisfaction, and business expansion.
Position Overview
A well-established and financially stable mechanical services organization is seeking an experienced Service Manager to lead a growing HVAC/R service operation in North Jersey. This leadership role is responsible for managing field service operations, supporting approximately 15 service technicians, driving customer satisfaction, overseeing service proposals, and ensuring efficient execution of service and small project work.
This is an excellent opportunity for an experienced Service Manager or Operations Manager who combines strong HVAC/R technical knowledge with exceptional organizational, leadership, and computer proficiency. The organization is committed to long-term growth in the North Jersey market and offers significant career advancement opportunities.
Key Responsibilities
Required
- Lead and support a team of approximately 15 HVAC service technicians.
- Coordinate daily service operations with dispatch and field personnel.
- Review, prepare, and expedite service proposals, repair quotations, and small project estimates.
- Provide technical guidance and operational leadership to field staff.
- Conduct site surveys and support project execution activities.
- Review work orders and support accurate job billing processes.
- Maintain strong customer relationships and ensure exceptional service delivery.
- Identify operational improvements and implement corrective actions when needed.
- Collaborate with leadership on operational performance and departmental growth initiatives.
Preferred
- Assist in departmental planning and financial performance discussions.
- Support dispatch and administrative functions as business needs evolve.
- Participate in business development and customer retention initiatives.
Required Qualifications
- Experience managing service operations, field personnel, or technical teams.
- Strong technical understanding of commercial HVAC/R systems and service operations.
- Demonstrated ability to generate and manage repair proposals, estimates, and small project quotations.
- Strong computer proficiency and ability to quickly learn and utilize technology platforms.
- Excellent verbal and written communication skills.
- Strong organizational, leadership, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Previous Service Manager or Service Operations Manager experience.
- Experience with ERP, CRM, dispatching, or field service management software.
- Experience with Microsoft Office Suite, including Excel, Outlook, Teams, and SharePoint.
- Bachelor’s degree in Engineering, Business, Construction Management, or a related field.
- Experience in either union or non-union service environments.