The HVAC Service Coordinator plays a key role in ensuring the efficient scheduling and dispatch of service technicians, while maintaining excellent communication between customers, field staff, and management. This position is ideal for someone who thrives in a fast-paced environment and understands the importance of outstanding customer service and operational organization within the HVAC industry.
Key Responsibilities
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Schedule and coordinate service calls, preventative maintenance, and emergency repairs
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Dispatch HVAC technicians based on availability, skillset, and location
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Act as the main point of contact between customers and service technicians
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Maintain accurate records of service calls, parts used, and work performed in the system
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Provide timely updates to customers on appointment status, technician ETA, and service completion
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Order HVAC parts and manage inventory levels for service needs
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Assist with generating service invoices and collecting documentation
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Monitor technician workload and optimize routes for maximum efficiency
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Support the service manager and operations team with administrative tasks as needed
Qualifications
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2+ years of experience in HVAC, facilities, or service industry coordination
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Strong communication and organizational skills
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Ability to multitask and manage shifting priorities in a high-volume environment
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Proficiency in scheduling or dispatching software (e.g., ServiceTitan, FieldEdge, HVAC-specific platforms)
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Knowledge of HVAC terminology, equipment, and service processes preferred
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High school diploma or equivalent required; associate or technical degree a plus
