Job Title: HVAC Service and Project Coordinator
Location: Columbus, Ohio
Employment Type: Full-Time | On-Site
Job Description:
We are hiring a reliable and detail-oriented HVAC Service and Project Coordinator to support daily operations for service calls and HVAC construction projects.
This key role will support field technicians, project managers, and customers by coordinating scheduling, materials, documentation, and communications to ensure every HVAC service and installation project runs smoothly from start to finish.
Key Responsibilities:
HVAC Service Coordination:
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Schedule and dispatch HVAC technicians for repair calls, emergency service, and preventative maintenance.
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Respond to customer inquiries, confirm appointments, and provide job updates.
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Monitor work order status in HVAC service management software (e.g., ServiceTitan, FieldEdge).
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Review completed service tickets, verify technician notes, and process for billing and invoicing.
HVAC Project Coordination:
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Assist HVAC Project Managers with scheduling, job tracking, and progress reporting.
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Coordinate delivery of HVAC equipment, parts, and materials.
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Support documentation for submittals, RFIs, change orders, and close-out packages.
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Maintain project timelines and coordinate with subcontractors, vendors, and internal staff.
Administrative & Customer Service Support:
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Manage digital records of jobs, technician performance, and project documentation.
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Track HVAC installation progress and communicate milestones to stakeholders.
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Assist with job costing, purchase orders, and billing support.
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Provide excellent customer service to both residential and commercial clients.
Qualifications:
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2+ years of experience in HVAC service coordination, project coordination, or related administrative support role.
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Knowledge of HVAC systems, service terminology, and mechanical construction processes.
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Strong communication and organizational skills.
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Proficiency with Microsoft Office, Google Workspace, and HVAC project management software.
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Ability to multi-task and prioritize in a fast-paced, team-based environment.
Preferred Skills:
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Experience with HVAC estimating, job tracking, or service dispatch.
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Familiarity with mechanical contracting, commercial HVAC installations, or service agreements.
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Understanding of preventive maintenance contracts, equipment lifecycle, and service scheduling.
