Daily Tasks:
- Take all incoming service requests: via telephone and / or email.
- Record a work order number for all service calls and jobs that service techs run. (All calls billable or non-billable)
- Schedule and coordinate all service calls.
- Dispatch technicians, one call at a time. A tech does not get dispatched to their next call until all close out notes are entered into the accounting system, “We will not be closing calls via email any longer”.
- Enter all notes into work order, every call should be updated in real time. Tech is not dispatched until call is updated.
- Will start and end the day with talking to each and every tech. Ensure tech is heading to first call, close out with the tech end of day.
- Respond / record any calls from night prior.
